Customer Service Questionnaire

Dear Valued Crane Pro Services Customer:

Thank you for your business. We appreciate your confidence in our capablities.

To enable us to better serve your needs, we need your feedback. In order to assure that our service standards are being met, we would appreciate if you would take a few minutes to complete this questionnaire for us.

If someone else in your organization is in a better position to respond to the questions, please ask them to complete this form for us. Your response is very important to our ongoing efforts to improve our level of service to you.

Thank you for your co-operation and input.

Dale Smith, President of Crane Pro Services - Eastern Region



1. A Crane Pro Service Technician recently serviced your overhead crane/lifting equipment. Please rate the following
. 1a. Was your phone call to our Service Center answered promptly and courteously?
. 1b. Did our response time meet your requirments?
. 1c. Did we arrive at your site when we said we would?
. 1d. Was the technician prepared to perform the work(Parts, Tools, etc.)?
. 1e. Technical ablity of the technician to perform the services required?
. 1f. The time required for the Technician to complete the requested work?
. 1g. Quality of the work performed?
. Comments
2. Please rate Crane Pro Service's Technician in the following areas:
. 2a. The technician's appearance (Clean uniform, neat grooming, posture, etc.)?
. 2b. Was the technician courteous?
. 2c. Did the technician discuss with you any operational problem with your equipment before starting to work?
. 2d. When work was completed did the technician review in detail what was found and the work performed?
. 2e. Quality of the information the technician provided you on the Daily Service Report(Description of the problem, what was found, work performed to resolve problem, etc.)?
. 2f. The value of the service you received versus cost?
. Comments
3. Please rate your overall satisfaction with the service performed by Crane Pro Services?
. Comments
4. Do you currently have a service agreement with Crane Pro Services? Yes No
5. Do you have any sugestions on how we can improve our Services or performance to better suit your needs? Are there any additional services that you think we should offer?
6. Did Crane Pro Services perform their work in a safe mannor and follow all the safety rules required while working within your facility? YES No
. If NO, Please provide details:
7. Please provide the Name and Title of the key decision Maker in your organization for:
. 7a. Crane Service
. Name:
. Title:
. Phone Number:
. 7b. New Crane Equipment
. Name:
. Title:
. Phone Number:
8. General Comments
9. Please Call Me!, I would like to discuss my service problems with you.
. My Name Is:
. Telephone:
. Best Time To Call:
Thanks again for your assistance.
Submitted By:
. My Name Is:
. Title:
. Company Name:
 

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Konecranes, Inc., 4401 Gateway Blvd. SPRINGFIELD, OH 45502
Office: 937-525-5533, Fax: 937-325-8945